Results-driven professional with background in customer service, account management and sales follow-up; builds loyal client relationships by listening closely; experience in collections, billing discrepancies, credit risk, payment plans, Workday billing operations and sales operations support; known as reliable, solution-oriented and collaborative.
I bridge the gap between strict financial workflows in Workday and daily communication with business development teams, ensuring accounts stay balanced and billing cycles run on schedule.
Accounting ledger timeline
Detailed record of professional finance and sales operations roles from 2018 to present.
Jul 2026 – Present · Sales Assistant · FEV North America, Inc.
Supports the Business Development team with customer communications, proposal tracking and sales coordination; maintains customer info, opportunities and activities in CRM tools; prepares, formats and tracks proposals, presentations and sales documentation; aligns Sales, Engineering and Marketing on customer needs; prepares reports in Microsoft Office.
Dec 2025 – Jul 2026 · Workday Operations Specialist · LER Tech Force
Primary administrator for Workday operations (project setup, time tracking, expense management); weekly audits matching internal employee hours to customer systems for billing accuracy; full invoicing cycle (weekly, bi-weekly, monthly) for a diverse client portfolio; configured billing schedules, projects and contracts from scratch and onboarded new customers by translating contract terms into Workday billing parameters; Excel (pivot tables, VLOOKUP) reporting on billing trends.
Jun 2024 – Dec 2025 · Accounts Receivable Specialist · Ascent Global Logistics USA-MX
Processed invoices, credit notes and daily payments (ACH, checks, credit cards); account reconciliations and invoice submission through client portals; monitored customer credit profiles, recommended credit limits, administered credit insurance policies; analyzed A/R aging reports and resolved HOLD accounts; shared account updates and collection status with sales, finance and operations.
Mar 2024 – Jun 2024 · Collections & Billing Specialist · NMAC (Nissan USA)
Resolved auto finance inquiries (titles, interest rates, lease terminations) within compliance protocols; handled DMV and insurance processes and customer payments using Salesforce, SAP and ERP systems; guided customers through state-specific lease fee and tax models.
May 2023 – Feb 2024 · Digital Collections Specialist · Oportun (Title Car Loans)
Digital collections and transaction tracking; coordinated with police, insurers, attorneys, tow providers and DMV for total loss claims, expired licenses and impounded vehicles; Dynamics 365 and Excel reporting.
Nov 2019 – May 2023 · Bilingual Communications & Sales Specialist · Apoyo Financiero
Originated personal loans for warm leads (data collection, credit reports, guiding approval); collections follow-up with payment links, negotiation calls and write-offs; planned and executed digital marketing campaigns including banner design.
May 2019 – Nov 2019 · Sales Executive · AB InBev (Grupo Modelo)
Tele-sales with hotel clients, promoted premium beers; Salesforce lead management and daily pivot reports; coordinated invoicing and refrigeration technician appointments.
Dec 2018 – Mar 2019 · Remittance Specialist · Sigue Money Transfer
International remittances on Europe→Africa and Eastern Europe corridors with compliance focus; worked with banks, clients and end users; real-time currency conversions and FX trend monitoring.
Technical & Interpersonal Expertise
Comprehensive capabilities spanning ledger accounting, client communication, and multilingual operations.
Systems & Billing
Client Relations
Proficiency
Billing & collections, Accounts receivable, Credit risk, Workday, Salesforce, Zoho, SAP / ERP, Dynamics 365, Excel & KPI reporting, Remittances & FX, CRM management, Proposal support.
Customer service, Problem solving, Clear communication, Team collaboration, Adaptability, Attention to detail, Reliability & integrity, Goal orientation.
Spanish (Native - 100%), English (Bilingual - 95%), Italian (50%), Portuguese (50%).
Universidad Anáhuac: 4 semesters, Bachelor's in Art and Classical Humanities. Universidad Autónoma de Aguascalientes: 3 semesters, Political Science and Public Administration.
CBS Collections 4.0 certification and Google UX Design credentials reinforcing strict compliance and user-centered execution.
Padel
Running
I play padel regularly; it keeps me quick and is a good lesson in teamwork and reading the next move.
Running is my reset; it builds the same habits I use at work: consistency, pacing and showing up every day.
My workplace
A look at where I work day to day.
Workspace photo 1 — Photo coming soon
Workspace photo 2 — Photo coming soon
Workspace photo 3 — Photo coming soon